Privacy Policy

1. Introduction

Xerin Express ("we", "our", or "us") is a logistics and delivery management platform operating in Tanzania and across East Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and services.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information: Name, email address, phone number, and password when you create an account.
• Shipment information: Sender and recipient details, pickup and delivery addresses, parcel details, and tracking data.
• Payment information: Payment method details processed securely through our payment gateway partners (Selcom, Azampesa).
• Usage data: Device information, IP address, browser type, and interaction data with our platform.
• Location data: GPS coordinates for pickup, delivery, and real-time tracking purposes.

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our delivery and logistics services.
• Process shipments, payments, and provide real-time tracking.
• Verify identity and authenticate users through OTP verification.
• Communicate with you about shipments, updates, promotions, and support.
• Maintain proof of delivery records including photos and OTP confirmations.
• Comply with legal obligations and prevent fraud.

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Drivers and couriers: Necessary shipment details for pickup and delivery.
• Payment processors: Selcom and Azampesa for secure payment processing.
• Service providers: Third-party services that support our operations (e.g., cloud hosting, SMS gateways).
• Legal authorities: When required by law or to protect our rights and safety.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted password hashing, secure OTP verification, role-based access control, and encrypted data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Shipment records, proof of delivery, and transaction data are retained for a minimum of 5 years for legal and audit purposes. You may request deletion of your account data at any time, subject to legal retention requirements.

7. Your Rights

You have the right to:

• Access and review the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal obligations.
• Opt out of marketing communications at any time.
• Withdraw consent for location tracking and data processing.

8. Cookies & Tracking

Our website and applications use cookies and similar tracking technologies to enhance your experience, analyze traffic, and remember your preferences. You can control cookies through your browser settings, though disabling them may affect functionality.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: