Terms of Service

1. Acceptance of Terms

By accessing or using the Xerin Express website, mobile applications, or any of our logistics and delivery services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.

2. Description of Services

Xerin Express provides a logistics and delivery management platform that includes:

• Domestic and international parcel delivery.
• Freight forwarding and logistics management.
• Real-time shipment tracking with OTP verification.
• Proof of delivery with photo documentation.
• Online payment processing via Selcom and Azampesa.
• Scheduled delivery and surge pricing management.

3. User Accounts

To use our services, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must be at least 16 years old to create an account. We offer three account types: Customer, Driver, and Administrator, each with specific permissions and responsibilities.

4. Shipments & Deliveries

When creating a shipment, you agree to:

• Provide accurate sender and recipient information.
• Ensure parcels are properly packaged and labeled.
• Not ship prohibited, illegal, or dangerous items.
• Provide OTP verification for pickup and delivery confirmation.
• Pay applicable shipping fees based on weight, distance, and service level.

Delivery times are estimates and may be affected by weather, traffic, customs, or other factors beyond our control. We are not liable for delays caused by such circumstances.

5. Payments & Fees

Shipping fees are calculated based on parcel category, weight, distance, and applicable surge pricing. Payments are processed securely through our payment gateway partners (Selcom and Azampesa). You agree to pay all charges at the time of booking. Surge pricing may apply during peak hours, holidays, or high-demand periods. All fees are displayed before you confirm a shipment.

6. Prohibited Items

You are strictly prohibited from shipping:

• Illegal drugs, narcotics, or controlled substances.
• Firearms, ammunition, or explosives.
• Hazardous, flammable, or toxic materials.
• Counterfeit goods or items violating intellectual property rights.
• Perishable items requiring special handling without prior arrangement.
• Any item prohibited by Tanzanian or international law.

We reserve the right to refuse, inspect, or confiscate any shipment that we suspect contains prohibited items, and to report such shipments to the appropriate authorities.

7. Liability & Insurance

Xerin Express takes reasonable care in handling and transporting shipments. Our liability for lost or damaged parcels is limited to the declared value of the shipment or the shipping fee paid, whichever is lower. We are not liable for:

• Indirect, incidental, or consequential damages.
• Loss or damage due to improper packaging by the sender.
• Delays caused by events beyond our reasonable control.
• Contents of parcels that are prohibited or undeclared.

8. Cancellations & Refunds

Shipments can be cancelled before a driver has accepted the pickup. Cancellations after driver assignment may incur a cancellation fee. Refunds for cancelled shipments are processed to the original payment method within 5-10 business days. Surge pricing fees are non-refundable once a driver has been assigned.

9. Driver Responsibilities

Drivers using our platform are independent contractors, not employees of Xerin Express. Drivers agree to:

• Maintain a valid driver's license and vehicle registration.
• Follow all traffic laws and safety regulations.
• Verify pickup and delivery using OTP authentication.
• Capture proof of delivery photos when required.
• Maintain professional conduct with customers.

10. Intellectual Property

All content, features, and functionality of the Xerin Express platform, including logos, designs, text, graphics, and software, are the exclusive property of Xerin Express and are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written consent.

11. Termination

We reserve the right to suspend or terminate your account and access to our services at any time, without prior notice, for violations of these Terms, fraudulent activity, or any behavior that we determine may harm other users or our business. Upon termination, your right to use our services ceases immediately.

12. Dispute Resolution

Any disputes arising from these Terms or your use of our services shall first be attempted to resolve through good-faith negotiation. If unresolved, disputes shall be settled through arbitration in Dar es Salaam, Tanzania, in accordance with Tanzanian law. You waive your right to participate in class action lawsuits or class-wide arbitration.

13. Changes to Terms

We may modify these Terms of Service at any time. We will notify users of significant changes by posting the updated terms on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

14. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at: